At OMG Labs, we want you to be overjoyed with your purchase! If you’re not satisfied, we’re not satisfied. If you’re unhappy with your order, whatever the reason may be, we’ll make it right. Contact our award-winning Customer Service team within 15 days of your purchase and we’ll either give you a full refund or in-store credit equal to the value of your product. A full refund to your bank account/charge card (original method of payment) will be processed within 10-15 days while store credit will be processed immediately, when approved.
Refunds will only be provided to products which have been returned from the customer without any damage or any signs of wear and tear as per the acceptable return policy and for which replacement is not possible.