Any defect or damage noticed upon delivery will be eligible for immediate replacement.
Customer should contact us within 2 working days from the date of delivery for being eligible for replacements post-delivery.
Only those products will be eligible for return policies which are received by us within 10 days from the date of delivery.
OMG! Labs retains the rights to examine whether the product returned is defective/damaged and based on the verification OMG! Labs will either reship/replace the product to the customer.
In case product is defective or damaged then the OMG! Labs team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
Customer will not have to bear the shipment charges for the replaced/reshipped product.
If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email and phone number.